Business Career Services

Job Summary
The primary function of this position is to provide high level customer service to residents in a fast-paced, high- volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions. The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment. This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.

Essential Job Duties And Responsibilities

• Create and maintain a high service, customer-focused environment

• Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner

• Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care

• Accept rent payments and forward to Assistant Portfolio Manager

• Completes resident welcome calls and emails and creates smart home accounts

• Processes HAP applications and assist with communication to Housing Authority

• Perform outbound delinquency calls to residents for rent collections

• Assist in managing resident responsible HOA Violations

• Maintain awareness of ongoing expectations and changes that occur

• Monitor and work thru all action items on the CSR-PM dashboard in Salesforce

• Perform other duties as assigned
  
  
  

Educationand/or Experience

• High school or GED

• Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience

• Previous experience using property management software
  
  
  

Skills/SpecializedKnowledge

• Ability to work well under pressure and handle escalated calls with a calm demeanor

• Possess strong communication and problem-solving skills

• Intermediate proficiency in MS Word, Excel, Outlook and Adobe

• Excellent organizational skills

• Strong communication skills, both verbal and written

• Ability to write clear and concise correspondence

• Work collaboratively with team members
  

Other Requirements

• Must maintain professional appearance.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

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