Employer Name:
Figure
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Location:
Description:
About the RoleWe are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You’ll Do
- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
- Educate customers on Figure and our products with knowledge and enthusiasm
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
- Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
- Provide technical support and troubleshooting on a variety of potential issues
- Participate in new training and licensing programs to expand the team’s capabilities
- Contribute to an exciting and vibrant office environment and team dynamic