HR Service Administrator

Employer Name: 
Lincoln Financial Group
Job Type: 

Our HR Services Organization is growing and is looking to add an Associate level HR Services Representative with the potential to move into leadership as their career progresses.  This position will perform and deliver on routine assignments and projects for their assigned area(s) of responsibility. They will assist their manager with the running of day-to-day centralized processes while ensuring compliance with federal/state regulations and company policies to yield a high-quality employee experience. 


  • Support and promote change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility.
  • Performs and delivers on routine assignments/projects for assigned area(s) of responsibility.
  • Oversee maintenance of employee data in appropriate HR system(s) & determine resolution for routine issues & recommend options/solutions for unusual situations to appropriate management for assigned area of responsibility.
  • Serve as the first point of contact to troubleshoot and research higher profile or escalated system issues & concerns for team members & internal/external stakeholders.
  • Act as a first level approver of PEP+, Wires, GL transactions & check requests for assigned areas of responsibility.
  • Ensure all outstanding GL, outstanding checks, NOC returns, TXNA deductions issues are resolved & cleared timely for assigned area of responsibility.
  • Determine proper procedure or change in procedure to prevent reoccurring issues/errors in employee data maintenance or pay.
  • Audit and correct employees’ history records within HR systems to better align data with People Analytics systems.
  • Assist in the planning, development, implementation, and automation needs associated with employee data maintenance and retrieval capabilities and training of new processes associated with data maintenance or Time Management.
  • Complete a pre mass update analysis and its impact to employee data. Process mass updates & then conduct a post mass update analysis to ensure all records are updated appropriately.
  • Serve as a project team member related to HR/Payroll projects & process improvements, including but not limited to the automation of day-to-day maintenance activities, off cycle processes and/or new system functionality.


  • 0 - 1+ Years of experience with HRIS/payroll processes, system modifications and testing that directly aligns with the specific responsibilities for this position
  • 4 year Bachelor's degree or equivalent work experience


  • SAP Employee Central, or SAP SuccessFactors experience
  • Aptitude of moving into leadership 

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