Customer Care Associate

Employer Name: 
Piedmont Federal
Job Type: 
Description: 

The primary purpose of this position is to deliver efficient, professional, and quality customer service across a broad scope of customer transactions.

Responsibilities:

  • Provide exceptional customer service both internally and externally.
  • Post customer transactions and other transactions relating to customer service (account maintenance updating customer records; buying/selling cash; official checks; date-of-death balance calculations; mail/night deposit listing-posting-verification; general office paperwork, etc.)
  • Accurately maintain a cash drawer to serve customers with cash transactions.
  • Acquire and maintain knowledge of products/services to efficiently and accurately assist customers.
  • Cultivate, develop and retain long-term customers by promoting PFSB products and services.
  • Regularly attend work at Piedmont's place of business during regular business hours.

Qualifications:

  • Accuracy/Attention to detail
  • Collaboration/Teamwork
  • Communication including verbal, written, listening, face to face, telephone, or email
  • Conflict management
  • Interpersonal skills
  • Office machine operation

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