Client Services Associate (Remote)

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The Customer Service Associate (CSA) processes inbound customer service requests and inquires via phone, e-mail and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.

  • Provides timely and accurate information to inbound customer service requests
  • Processes customer service requests according to established department policies and procedures
  • Provides timely feedback to the company regarding service failures or customer concerns

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