The Customer Service Associate (CSA) processes inbound customer service requests and inquires via phone, e-mail and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.
- Provides timely and accurate information to inbound customer service requests
- Processes customer service requests according to established department policies and procedures
- Provides timely feedback to the company regarding service failures or customer concerns