Branch Operations Manager

Employer Name: 
Wells Fargo
Job Type: 

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for Branch Banking as part of the Consumer and Small Business Banking division. Learn more about our career areas and lines of business at .


  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent


  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution through work or military experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
  • 1+ years of leadership experience

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