Business Career Services

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for Branch Banking as part of the Consumer and Small Business Banking division. Learn more about our career areas and lines of business at wellsfargojobs.com .

Responsibilities:

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them
• Manage the schedule and the daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Qualifications:

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution through work or military experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 1+ years of leadership experience

Apply Here: https://www.linkedin.com/jobs/view/3515082551/?alternateChannel=search&refId=EnlplbKEIElr1ZD0GGS0%2BQ%3D%3D&trackingId=H7cm9q%2Bds93yTXYXl1ZRbw%3D%3D