Employer Name:
Wells Fargo
Major/Industry:
Job Type:
Location:
Description:
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for Branch Banking as part of the Consumer and Small Business Banking division. Learn more about our career areas and lines of business at wellsfargojobs.com .
Responsibilities:
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Qualifications:
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution through work or military experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
- 1+ years of leadership experience
Apply Here: https://www.linkedin.com/jobs/view/3515082551/?alternateChannel=search&refId=EnlplbKEIElr1ZD0GGS0%2BQ%3D%3D&trackingId=H7cm9q%2Bds93yTXYXl1ZRbw%3D%3D